PROSHOP & RETURN POLICY | Independence Indoor Shooting

PROSHOP & RETURN POLICIES

SHOP OUR ONLINE PROSHOP AND FIND SO MUCH MORE

“Independence Wants To Help You Get Outfitted With Everything You Need To Enjoy The Sport Of Shooting”

GENERAL INFORMATION:

Independence has 6,000 square feet of premium retail space all dedicated to shooting sports.
All of the services and products at Independence are available to the general public for sale.
Independence is proud to offer products, training, and service to our community and civil services.
Independence is a licensed FFL dealer and manufacture and observes strict observance to all local and federal firearm guidelines.

ONLINE PROSHOP PROCESS:

Our online Proshop allows us to offer everything we can't fit in our store and more. In other words, we have tied into all our suppliers to offer all the industry has to offer online so that you do not have to be limited to our in-store selection, and can find anything you're looking for.
Because our system pulls from thousands of manufactures, some orders may be shipped to Independence for pickup. Please be patient with the process, as soon as the products arrive we contact you immediately and let you know they are ready for pick up. This process typically can take 2 to 5 days.
Our in-store items are also available for purchase on our online proshop. Items available in-store will be available same day.
Online store purchases go through a online payment processing service that is different from our in-store payment processing company. Meaning refunds have to issued electronically and may take up to 3 days for the return to process into your account.

SPECIAL ORDERS:

Special orders must be paid in full when the order is placed, because special orders are not normally stocked in our Pro Shop.
Special orders are non-cancelable, non-returnable, and non-refundable. The only exception to this policy is if the item is delivered damaged from our suppliers.
We submit your order to our suppliers within one business day that your order is made. We work hard with our suppliers to acquire your order as fast as possible, but due to the nature of the firearms industry some products that are in “high demand” or considered “hard to get” may take some unknown time to supply. For these items, we try and get estimated delivery dates.
The average lead times to receive most common products is between one and two weeks. Because we are at the mercy of suppliers, manufactures, and shipping companies we cannot guarantee delivery dates. We will contact you with any delivery updates, and notify you immediately by phone or email when your order arrives.

RETURN POLICY:

Merchandise Refunds Independence wants our customers to get the products that they want and that works best to meet their needs. Independence has a 30 day return policy for firearms and accessories. Independence does not return ammunition, consumable, or PPE items, with the exception of manufacture defects.
Range and Rental Refunds Range fees are an admission fee to the indoor shooting ranges. Refunds for the range and rentals are at the sole discretion of the employees that work the range counter and the RSOs. We only limit shooting time to an hour if there is a wait. Limiting range time in no way triggers the consideration for a refund. Customers are welcome to return and shoot in that same day. Rental firearms are subject to work inadvertently or may fail from time to time. Work with the RSO to determine the best option. Like substitute rentals may be provided. A miss fire or jam does not qualify a rental fee to be refunded.
Membership Refunds A range membership can be canceled or suspended at any time, however, the processing may take up to 10 business days. A canceled membership is final. Therefore, if a person wishes to register for a range membership after they have canceled their former membership, they will be responsible for paying the registration fee again. Additionally, memberships can only be suspended for a period of three months. Failure to use the membership or forgetting to cancel the membership does not qualify the customer for a refund.
Class Refunds Independence Indoor Shooting will only issue class refunds if a class has been canceled by Independence and there are not plans to reschedule the class at a later date. If you cannot attend a specific class for any reason, please contact us using the information provided below to switch to another available class section.
Event Refunds All events are charged a non-refundable cleaning fee of $25.00 to help keep facility nice for your next visit. There is a $50.00 cancelation fee within 5 days and a $100.00 fee for cancelations within 48 hours. There are no refunds on no show events. Refunds for failing to provide services and event offers are subject to the discretion of Independence management.

LAYAWAY SALES

Independence Indoor Shooting layaway plan is simple and easy, and allows you to pay for your purchase over time.
All layaways require at minimum a 30% non-refundable down payment. Upon the receipt of your non-refundable down payment, we will take the item out of our retail inventory and hold it, which at that time activates your 60-day terms. In addition, all layaways are subject to a $20 surcharge.
During the layaway period, you can either make several payments, or just make one final payment at the end of 60 days. We regret that under no circumstances will your layaway be held longer than 60 days.
If we haven’t received payment in full when your 60-day term expires, your layaway will be canceled and all payments will NOT be refunded.
Items on a layaway cannot be changed once the down payment has been received.
Only one layaway per customer at a time.

PAYMENT METHODS

Credit / Debit Cards
Online Payment
Check or Cash
Payments Over Phone, Call 208-576-GUNS (4867)

GIFT CARD TERMS

Gift Card Overview The Independence Indoor Shooting Gift Card is issued by Independence or Yiftee and can be used for the purchase of goods and services at IIS.
Activation and Expiry The Gift Card will be activated at the time of purchase. The Gift Card expires after five years form the date of purchase after which it cannot be used for transactions & no returns will be issued.
Card Balance The balance on the Gift Card represents the prepaid amount loaded onto the card at the time of purchase. Cardholders can check their card balance at any time at Independence or with Yiftee online.
Use of Gift Card The Gift Card is redeemable for merchandise or services at Independence. The Gift Card cannot be redeemed or exchanged for cash. The Gift Card must be presented at the time of purchase.
Lost or Stolen Card Lost or stolen Gift Cards will not be replaced or refunded. Treat the Gift Card like cash; it cannot be replaced if lost, stolen, or damaged.
Refunds and Returns Purchases made with the Gift Card are subject to the same refund and return policies as cash purchases. Refunds for purchases made with the Gift Card will be credited back to the Gift Card.
Restrictions The Gift Card cannot be used to purchase other gift cards. The Gift Card cannot be resold or transferred for value. The Gift Card is not reloadable.
Governing Law These terms and conditions are governed by the laws of Idaho.
By purchasing, accepting, or using the Gift Card, you agree to these terms and conditions.